Google Search API Service Incident

Incident Report for Scale SERP

Update

Update - Google requests are succeeding, but response times are still higher than usual and some responses contain fewer results than expected. This is caused by recent changes on Google's side, and our team is actively adapting to them and improve success rates.

In the meantime, we recommend setting your request timeout to at least 120 seconds so retries have time to complete.
Posted Sep 28, 2026 - 16:54 BST

Update

We have deployed performance fixes for Google traffic. While conditions are improving and overall traffic flow is resuming, success rates have not fully returned to normal levels.

Current Impact:
Response Times: Latency is currently higher than usual. We recommend increasing your client-side timeouts to prevent unexpected dropped requests.
Error Rates: You may experience a higher frequency of 500 server errors than normal while optimization is ongoing.

Work is actively ongoing to reach full stability. We apologize for the inconvenience and appreciate your understanding as we work through this.
Posted Sep 17, 2026 - 18:56 BST

Identified

We have identified the root cause of elevated latency affecting API requests and are actively working on improvements. General API performance is improving, though increasing your request timeouts is recommended as a temporary workaround. SERP endpoints remain significantly degraded, and our team is actively working on a fix.
Posted Sep 14, 2026 - 14:42 BST

Investigating

We are currently experiencing an issue with our Google Search API integration. Our engineering team is actively investigating the cause and working on a fix. We apologize for any inconvenience and will provide updates as more information becomes available.
Posted Sep 10, 2026 - 18:43 BST
This incident affects: API.